International Workshop Agreement IWA 2
Quality management systems — Guidelines for the application of ISO 9001:2000 in Education
Flow Chart of the Third-party Audit and Certification Process used by S.A.I.
ISO Quality Management Principles
The below outlined principles can be used by the Institutes senior management as a framework to guide their organizations towards improved performance.
The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards.
The eight quality management principles are defined in ISO 9000:2005, Quality management systems – Fundamentals and vocabulary, and in ISO 9004:2009, Managing for the sustained success of an organization – A quality management approach.