International Workshop Agreement IWA 2

Quality management systems — Guidelines for the application of ISO 9001:2000 in Education

Flow Chart of the Third-party Audit and Certification Process used by S.A.I.

ISO Quality Management Principles

 

Introduction

The below outlined principles can be used by the Institutes senior management as a framework to guide their organizations towards improved performance.

The principles are derived from the collective experience and knowledge of the international experts who  participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards.

The eight quality management principles are defined in ISO 9000:2005, Quality management systems – Fundamentals and vocabulary, and in ISO 9004:2009, Managing for the sustained success of an organization – A quality management approach.

 

Contents

Principle 1 – Customer Focus

Principle 2 – Leadership

Principle 3 – Involvement of People

Principle 4 – Process Approach

Principle 5 – System Approach to Management

Principle 6 – Continual Improvement

Principle 7 – Factual Approach to Decision Making

Principle 8 – Mutually Beneficial Supplier Relationships