|Authorization Code:||SAI/ QMS/QM/001|
|Revision No. :||00|
|Created by:||MANAGEMENT REPRESENTATIVE|
|Date of version:||1st MAY 2015|
|Copy No.||Distributed to||Date||Signature||Returned|
|Date||Version||Created by||Description of change|
Table of Contents
- About Organization
- Historical Background
- Institute’s Vision
- Institute’s Mission
- Institute’s Core Values
- Institute’s Goals
- Institute’s Code of Ethics
- Governance Structure
- Academic Programmes
- Purpose, Scope, Users, and Exclusions
- Distribution of the SAI Quality Manual
- Terms and Definitions
- Quality Management System
- General Requirements
- Document Requirements
- General Requirements
- Quality Manual
- Control of Documents
- Control of Records
- Management Responsibility
- Management Commitment
- Customer Focus
- Quality Policy
- Quality Objectives
- Quality Management System Planning
- Responsibility, Authority, and Communication
- Responsibility and Authority
- Management Representative
- Internal Communication
- Management Review
- Review Input
- Review Output
- Resource Management
- Provision of Resources
- Human Resources
- Competence, Awareness, and Training
- Work Environment
- Product Realization
- Planning of Product Realization
- Customer Related Processes
- Determination of Requirements related to the Product
- Review of Requirements related to the Product
- Customer Communication
- Design and Development
- Design and Development Planning
- Design and Development Inputs
- Design and Development Outputs
- Design and Development Review
- Design and Development Verification
- Design and Development Validation
- Control of Design and Development Changes
- Purchasing Process
- Purchasing Information
- Verification of Purchased Product
- Production and Service Provision
- Control of Production and Service Provision
- Validation of Process for Production and Service Provision
- Identification and Tractability
- Customer Property
- Preservation of Product
- Control of Monitoring and Measuring Equipment
- Measurement. Analysis and Improvement
- Monitoring and Measurement
- Customer Satisfaction
- Internal Audit
- Monitoring and Measurement of Processes
- Monitoring and Measurement of Product
- Control of Non-conforming Product
- Analysis of Data
- Continual Improvement
- Corrective Action
- Preventative Action
- List of QMS Procedures
- Process Interaction Matrix
- Outsourced Processes
Sustainable Agriculture Institute (SAI) is committed to providing quality teaching and learning, research, consultancy, and community outreach services, good governance and management. To achieve these objectives, the institute management has undertaken to use Quality Management System (QMS) to provide services that can be measured against international standards.
Further, the Institute has trained staff on QMS, put in place mechanisms for effective systems such as clear documented procedures for various activities. To realize the excellence we all desire, we have embraced change and quality service not as an act but as a habit by all staff to our customers and stakeholders.
The Institute shall emphasize on implementation on agreed processes, review changes with an aim of continual improvement and provision of quality services. Quality should be a business for all us. It is our collective responsibility to turn the university round to create a conducive and efficient environment to achieve our objectives
Sustainable Education Institute
SAI is an Open Education Institute which was founded on the Principle of Taxonomy that mixes Online Education with Experiential Learning Practicums, to form a Holistic Learning Curriculum, powered by Educational Technologies and Professional Pedagogy. SAI believes this is the future of a world with Equitable Global Education.
SAI was founded in 2015 by the partnership of a passionate Educator (Beau Wickboldt) and a professional Web Developer (Jason Stephens). With the collaboration of the varied expertise and experiences, they created the e-campus Educational Platform to merge the best of the Online Education Experience with the best of Hands-on Education.
They based SAI’s e-campus on the strong foundation of providing Lifelong Learning topics that can help people and create a better world through teaching Real World and Self-applicable Knowledge in a way that provides knowledge to a wide and varied audience. This is what makes the e-campus Education Platform a Success.
The success of the Platform has drawn support and collaboration from other like-minded Educators who want to have the ability to share their knowledge in a more open manor. The power of the e-campus platform transforms education from a one-dimensional experience to a true collaboration between the Educator and Students. This Allows for a more controlled flow of Informational Communication to become a true asset of the educational experience.
Giving the student the freedom to decided when, where and what he or she wants to learn is transforming education. SAI is working diligently to firmly make itself a leader in the charge to Free Knowledge.
The Sustainable Agricultural Institute will meet the changing needs of society by building on its traditions of innovation, problem-solving, and interdisciplinarity.
SAI aims to provide every human being, especially those who are socially, economically and/or physically underprivileged, with life-long learning opportunities for their intellectual, professional, spiritual, and leadership development and growth.
SAI strives to provide:
- The Most Inexpensive and Competitive Tuition Rates;
- Education for International Students Certification in their home country (after completing the requirement through 100% online education);
- Scholarships or financial assistance to the underprivileged or less fortunate (e.g., disable, deaf, or blind), military, or seniors;
- Practical Hands-on Education (e.g., case studies and practicum).
To create and disseminate knowledge through research and creative inquiry, teaching, and learning, and to transfer our intellectual product in order to enhance society in meaningful and sustainable ways.
To serve our students by teaching them problem-solving, leadership and teamwork skills, and the value of a commitment to quality, ethical behavior, and respect for others.
To achieve these ends by pursuing the advantages of a diverse and relatively small community, open to the exchange of ideas, where discovery, creativity, and personal as well as professional development can flourish.
Institute’s Core Values
In support of our Mission, we Value:
- operating with a global mindset in all organizational functions and actions;
- providing our services with the highest quality;
- collegiality and peer engagement in continuous improvement;
- conducting ourselves with the highest level of integrity and mutual respect;
- embracing diversity in advancing quality management education worldwide;
- conducting ourselves in a socially responsible manner that benefits our local and worldwide communities.
Organizational Goal Statements
SAI advances excellence in collegiate management education through world-class accreditation and quality assurance services.
SAI informs and influences management education stakeholders through research, communication, and outreach.
SAI assists the world by addressing sustainability in the management of education challenges and improving the quality of sustainable education through an array of comprehensive value-added services.
The governance structure is based on the SAI Charter. The governance and the administrative structures are as shown in Figure 1 and Figure 2 respectively. The Act establishes functions of the Institute, membership and governance of the Institute, financial provisions and miscellaneous provisions.
The Institute is run by the Board of Governors, with day-to-day activities being managed by the Institute’s Chancellor. The academic programs are approved and administered by the Board of Governors.
Currently, the Institute has four sub-institutes namely:
- Sustainable Agriculture Institute
- Natural Nutrition Institute
- Natural Wealth Institute
- English Education Institute
Figure 1: OC1 e-campus Education Institute Organization Chart
Figure 1: OC1 e-campus Education Institute Board of Governors Organization Chart
All academic programmes are approved by the Board of Governors and coordinated by the respective Institutes and departments as shown in Table 1.
Purpose, Scope, Users, and Exclusions
This manual is the ultimate Quality Management System documents at SAI and comprises of Quality Policy statement (QP), Quality objectives (QO), Mandatory procedures (MP), Operating procedures (OP) and Work Instructions (WI).
The quality manual documents management system of SAI is to demonstrate the capability to consistently provide quality products, services, and continual improvement that address customer requirements.
This is a Quality Manual (QM) for SAI. The manual specifies requirements for the Quality Management System (QMS) as implemented by SAI in respect to services offered to customers in academic, administration and welfare departments, and takes into statutory and regulatory requirements. The implementation of QM is intended to enhance customer satisfaction and continual improvement. The scope for certification for SAI covers the main e-Campus as well as its constituent Institutes and physical campuses.
Distribution of the SAI Quality Manual
This QM shall be used within SAI’s main Institute and its constituent Institutes and campuses. Distribution in part or as a whole of this manual is only permitted with the express authority of the Chancellor or Management Representative (MR) as may be appropriate. This manual be may be given to any person(s) and interested party(ies) to explain SAI institution and processes and such a document shall be deemed uncontrolled.
All printed copies of this manual shall be deemed “Uncontrolled” unless stamped “Controlled” and distributed to the following:
- Management Representative (MR)
- Directors of Institutions
All requirements of ISO 9001:2008, IWA 2, Quality Management Systems, as pertaining to Higher Education Requirements are applicable to this QMS and hence no clauses of the standard have been excluded from SAI activities.
Terms and Definitions
For the purpose of this Quality Manual, the terms and definitions listed in the SAI references and those of ISO 9000:2005 “Quality management systems; Fundamentals and vocabulary” document shall apply as per the latest versions.
These include the following:
- Chancellor – The President, or a person appointed by the President to be the Head of the Institute.
- College – An entity established within the Institute consisting of such Schools, centres, as may be provided by the statutes.
- Colleges Principals – Academic and Administrative Heads of the colleges, responsible to the Vice-Chancellor for maintaining and promoting efficient management of the colleges.
- DVC (A&F) – Deputy Vice-Chancellor (Administration and Finance): Head of Administration and Finance Division, responsible for human resource management, finance, and assets.
- DVC (ASA) – Deputy Vice-Chancellor in charge of Academic and Students’ Affairs: Head of Academic Division responsible for the development of syllabi and regulations, examinations, postgraduate studies, admissions, and academic staff training.
- DVC (RPE) – Deputy Vice-Chancellor in charge of Research, Production, and Extension: Head of Research, Production & Extension responsible for research planning, coordination, administration, and logistical support for research at all levels.
- HoD – Head of Department/Section.
- Lecturer – A person on the staff of the Institute who is a professor, associate professor, senior lecturer, lecturer or assistant lecturer, or a person who holds any other teaching or research post which the council, with the recommendation of the Senate, has recognized as a post having an academic status at the University.
- Management Representative (MR) – An officer appointed by the Institute Management who is in charge of maintenance and improvement of the QMS.
- Procedure – A procedure is part of a process. A procedure describes “how-to” or step-by-step instructions that implement the process.
- Process – A process is an integrated set of activities that uses resources to transform inputs into outputs.
- Product – The Institute has identified its product as Educational Service.
- Senate – Supreme academic organ that determines and oversees all academic programmes of the Institute.
- Statutes – Rules and regulations established by the Institute council for governance, control, and administration of the Institute.
- Student – A person registered by the Institute for the purposes of obtaining a qualification of the Institute, or any other person who is determined by the Senate to be a student.
- System – several interconnected processes connected through input-output relationships.
- Top Management – Members of Institute Management Board.
- Institute Management Board (IMB) – Coordinates Institute development plans, ensures efficient management of resources and makes proposals to the Institute Council and Senate on policies that have Institute-wide application.
- Institute Council – Supreme organ charged with the governance, control, and administration of the Institute.
- SAI – Sustainable Agriculture Institute.
- VC – Vice-Chancellor: The Chief Executive of the Institute, appointed by the Institute Council.
Quality Management System
The Institute has identified and established processes needed for the QMS and complies with ISO 9001:2008, IWA 2, Quality Management Systems, as pertaining to Higher Education Requirements International Standard. These include processes for planning, product realization, measurement, analysis and improvement to enhance customer satisfaction in form of procedures (Appendix 9.1).
The Institute shall ensure that the process and control of relevant processes are effective by ensuring the availability of resources needed to support the QMS. The Institute has developed a process interaction matrix (Appendix 9.2) showing the sequence of their interaction and the procedures needed for the QMS.
In implementing the QMS, SAI is committed to:
- Determine the processes and methods needed for the QMS and make sure their control is effective
- Ensure the availability of resources and information to support the operation and monitoring of these processes
- Lay a coordination mechanism to monitor, measure and analyze these processes
- Embark activities necessary to achieve intended results and continual improvement of these processes
The Institute shall, from time to time, identify and develop any new processes and procedures needed to provide services and products, and include them in the QMS.
SAI shall control outsourced processes using departmental procedures as necessary.
The outsourced processes include:
- Repairs and maintenance
- Consultancy services
- Statutory audits
- Health (Appendix 9.3)
This Quality Manual contains documented statements of our quality policy and quality objectives, and references the documented procedures required by ISO 9001:2008, IWA 2, Quality Management Systems, as pertaining to Higher Education Requirements, as well as other documents needed to ensure effective planning, operation, and control of our key processes.
The level and type of Quality Management System documentation established for our business are continually reviewed to ensure it remains appropriate for the complexity of the interactions of our core processes and the competence of our employees. Quality Management System documents and data exist in hard copy and electronic format.
The Quality Management System documentation includes this Quality Manual, quality procedures, form, and other internal and external documents and data needed to manage, perform or verify work affecting product quality.
The QMS documentation for SAI includes:
- Quality Policy Level 1
- Quality Objectives Level 1
- Quality Manual Level 1
- Mandatory Procedures Level 2
- Operation Procedures Level 3
- Work Instructions Level 4
- Documents of External Origin Level 4
- Records as required by SAI Level 5
This Quality Manual has been developed by SAI Management in conjunction with all relevant staff members. The manual contains a quality policy statement, quality objectives, the scope of the QMS and references to the procedures of the QMS. The QM gives short policy statements guiding how various activities within the QMS shall be undertaken. The procedures are interdependent but have a functional relationship for effective and enhanced service delivery.
Control of Documents
The Institute shall put mechanisms in place to ensure QMS documents are controlled. Documents required by the QMS shall be controlled as outlined in the Procedure for Control of Documents (SAI/QMS/MP/001). The control mechanism includes availability of relevant versions, controls for approval, review, update, revision, legibility, and availability. Documents of external origin determined by SAI to be necessary for the planning and operation of the QMS are identified and their distribution controlled.
Obsolete documents are suitably identified and appropriately discarded to prevent unintentional use.
Control of Records
SAI has developed the procedure for the control of records (SAI/QMS/MP/002). The procedure provides evidence of conformity to requirements and of the effective operation of the QMS. The control of records shall ensure that they are legible, readily identifiable and retrievable. Further, the procedure shall guide on identification, storage, protection, retrieval, retention and disposition of records.
Continued process improvement is enabled through the Quality Policy, Quality Objectives, planned Management Review Meetings (MRM) and the provision of resources towards the Quality Management System.
The SAI Management through Quality Policy is committed to the development, implementation and continual improvement of the QMS. The management shall make sure the Quality Policy and Objectives are available and understood by the entire staff, and its importance in meeting customer, statutory and regulatory requirements. The Management shall have regular reviews of the QMS to ensure conformity. The Management shall ensure availability of adequate resources for effective implementation of the QMS.
SAI Management’s primary concern is the provision of quality services that exceed customer expectation and requirements. The Management shall determine and document customer as well as stakeholder requirements, and meet them with the aim of enhancing customer satisfaction. This shall be achieved by operating effective, well-documented QMS based procedures and carrying out customer requirements through satisfaction surveys at regular intervals.
To improve customer satisfaction, the Institute shall ensure the following requirements are met:
- Curriculum: should be adequately covered in the specified time.
- Conducive learning environment: which should include adequate classrooms, laboratories, library, hostels, games/sports facilities.
- Staff: provided with a conducive environment to offer services to students.
- Parents/guardians: will require that students get quality educational services in a conducive learning environment.
- Ministry of Education: the Government, through the Ministry of Education, expects SAI to offer quality and competitive education which meets international standards. This will enable the graduate to be absorbed anywhere in the world labor market.
- The society: expects SAI to produce graduates who will assist its members in solving their daily life challenges.
- Suppliers: will expect the Institute to pay promptly for goods and services for the mutual benefit of the two.
The Sustainable Agriculture Institute is committed to delivering quality teaching, research, outreach, and consultancy services that meet the expectations of stakeholders through implementation, monitoring, regular reviews, benchmarking and continuous improvement while adhering to all relevant requirements as contained in the quality manual.
Through strategic planning, the following quality objectives have been recognized to steer the Institute in the provision of quality services:
- Teaching & Learning
- To continually impart, review and improve quality education and training that meet the expectations of clients and stakeholders.
- Facilities & Infrastructure
- To develop and avail adequate state-of-the-art Facilities and Technical Educational Infrastructure that are in-line with specified regulations and requirements.
- Research & Outreach/Extension
- To promote collaborative research and increase dissemination of research findings that positively impact livelihoods in communities.
- Consultancy & Partnership
- To promote and increase consultancies and synergistic relationships with industry and society.
- Human Resource & Skills
- To improve the recruitment process of qualified and experienced staff, retain them and continuously upgrade their skills and expertise.
- Governance & Leadership
- To promote good governance, effective leadership and efficient management of resources.
Quality Management System Planning
The SAI Management has established and put in place a comprehensive QMS for quality monitoring and audit. The planning of the QMS is done through the daily operational activities. The Institute management shall ensure planning of the QMS is carried out in accordance with the requirements of the ISO 9001:2008, IWA 2, Quality Management Systems, as pertaining to Higher Education Requirements International Standard.
The Management shall make sure the resources required for the operation of QMS are availed to achieve the Institute’s objectives. In case there were changes like institutional structure, introduction of new technology or personnel turnover, the Management shall ensure the integrity of the QMS is maintained when such changes are made.
Responsibility, Authority, and Communication
Responsibility and Authority
The Institute’s Top Management has described an organizational structure showing the interrelationship of staff positions. The Institute Act and Statutes describes the roles, responsibilities, and authorities of each position; and the same has been communicated to staff through job descriptions. Regular job descriptions and organization structure shall be reviewed for sufficiency as documented in the procedure of Performance Appraisal (SAI/QMS/OP/019).
The Chancellor has appointed a Management Representative (MR) who is in charge of the establishment, implementation maintenance and improvement of the QMS. The MR shall regularly report on QMS performance and need for improvement to Management. The MR shall promote awareness of customer requirements through the university structures. To enhance the quality of services delivered to customers, the MR could liaise with external parties.
The Institute’s Management shall ensure that appropriate communication processes for QMS performance take place. The mode of communication could be through internal memos, notice boards, intranet, bulletins, newsletters, telephone, suggestion boxes, departmental meetings, staff meetings, seminars, and workshops.
The SAI management shall review the QMS at regular intervals to ensure its suitability, effectiveness, and adequacy. The Management Review meetings shall be chaired by the Chancellor and shall comprise Top Management members. The Review shall include assessing opportunities for improvement and changes required to the QMS, including quality policy and quality objectives. Records of Management Reviews shall be kept in a designated file.
A memo and agenda of the meeting shall be communicated to members of the Review team in advance.
The agenda for Review meetings shall include:
- Results of audits,
- Customer feedback,
- Process performance and product conformity,
- Status of preventive and corrective actions,
- Follow-up actions from previous management reviews,
- Changes that could affect QMS, and
- Recommendations for improvement.
All the outputs of the Review of the QMS, which will include decisions and actions, shall be documented and maintained by MR.
Thereafter, MR will inform the personnel required to take actions such as:
- Issues related to resource needs,
- Improvements of the effectiveness of the QMS and its processes, and
- Improvement of product related to customer requirement.
Provision of Resources
In order to meet customer requirements and enhance customer satisfaction, the Institute’s Management shall determine and provide the resources needed for the implementation, maintenance and continual improvement of QMS.
For an effective performance of QMS, the Institute shall identify and document all categories of human resources needed for quality service delivery and ensure their availability. In order to have competent personnel to perform these functions, competencies shall be regularly reviewed as per the documented Procedure for Staff Appraisal (SAI/QMS/OP/019) and, for more effective performance of QMS, more personnel shall be recruited as per the Procedure for Staff Recruitment and Deployment (SAI/QMS/OP/018).
Competence, Awareness, and Training
The Institute shall periodically determine the necessary competence for personnel performing work affecting the quality of delivery of services. The Institute shall provide improved competence by training staff as per the Procedure of Staff Training and Development (SAI/QMS/OP/023), following training needs assessments. The Institute shall, through meetings and writing, ensure that all personnel is aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives.
To support the quality of teaching, research, and extension, and to achieve conformity, SAI shall define, provide and maintain the infrastructures, facilities, environment, and equipment needed. Infrastructures will include lecture rooms, laboratories, workshops, bookshops, libraries, health facilities, offices, hardwares and softwares, vehicles, as well as services such as transport, health, communication facilities, etc.
The Institute shall determine and establish a conducive work environment needed for teaching, research and outreach services. On a regular basis, SAI shall conduct a work environment survey to determine areas of enhancement. Thereafter, in consultation with the relevant departments, the Institute Management shall avail resources for any improvement required.
Planning of Product Realization
SAI shall plan and develop processes needed for product realization consistent with other processes requirements of QMS.
In planning the product realization, SAI shall determine the following:
- Quality objectives and requirements for the product;
- Establish necessary processes and documents;
- Provide resources specific to the product;
- Do the required verification, validation, monitoring, measurement, inspection, and test activities and detail the criteria for product acceptance;
- Keep records needed to provide evidence that the realization processes and resulting product meet requirements.
Customer Related Processes
For services offered, SAI shall determine:
- Requirements specified by the customer;
- Requirements not stated by the customer but necessary for quality service;
- Statutory and regulatory requirements applicable to the services;
- Any additional requirement necessary to enhance service delivery to the customer.
Review of Requirements related to the Product
Before commitment and service delivery, the Institute shall first review the requirements related to the product and ensure that customer requirements are defined and determined.
This will enable SAI to appreciate what is anticipated by the customer and evaluate its ability to meet these requirements. Where product requirement is changed, SAI shall ensure that relevant documents are amended and that relevant personnel is made aware.
Records of the results of the review and actions shall be maintained.
The Institute shall determine and implement effective channels of communicating with the customer in relation to product delivery. The channels may include memos, public notice boards, formal meetings, mass media, brochures, catalogs, websites, libraries, course descriptions, and outlines. The Institute shall also establish a mechanism for resolving customer complaints as well as receiving customer feedback through periodical surveys and suggestion boxes strategically installed in locations within the Institute.
Design and Development
Design and Development Planning
The Institute shall plan and control the design and development of products that are included in the curricula. Design and development of university academic programs shall be as per the Procedure for Curriculum Development/Review (SAI/QMS/OP/001).
Any changes to any design shall be approved by the relevant organs of the Institute.
Design and Development Inputs
The Institute shall determine product inputs requirements in curricula design and development, and maintain records for the same. The inputs shall take into consideration functionality and performance, statutory and regulatory requirements, and any other relevant information which may enrich the product design and development.
Further, the inputs shall be reviewed for adequacy. Caution shall be taken so that the requirements shall be complete, unambiguous and not in conflict with each other.
Design and Development Outputs
Before being approved for release, the curricula shall be in a form suitable for verification against design and developmental input. The curricula shall comprise, among others, input requirements for design and development, delivery strategies, acceptance criteria, assessment of performance and its preservation.
Design and Development Review
The Institute shall carry out systematic reviews of design and development in accordance with planned arrangements. This will include evaluation of the ability for the product to meet customer requirements, identification of challenges in delivery and remedial actions to be taken. Relevant stakeholders shall be involved in the review and development of curricula at program level. Records of changes and necessary actions shall be kept.
Design and Development Verification
The Institute shall perform verification to ensure the design and development outputs meet the design and development input requirements, in accordance with Design and Development Planning. Curricula verification shall follow the relevant Institute structures.
Records of the results of verification and any necessary actions shall be maintained.
Design and Development Validation
The Institute shall design and validate the development of curricula in accordance with the planned arrangement in Design and Development Planning. This is to ensure that the resulting product meets the intended use. Validation shall be completed and any necessary action taken before the implementation of the curricula.
Records of the results of validation and of any action taken shall be kept.
Control of Design and Development Changes
The Institute Management shall identify and maintain records about changes on design and development of curricula. Any changes shall be reviewed, verified and validated as appropriate, and approved before implementation. The review of design and development changes shall include the evaluation of the effect of the changes on parts of curricula and programs already delivered.
Records of the results of the review of changes and any necessary action shall be maintained.
Purchasing of goods, services and works by the Institute shall be carried out in conformity with governmental and Institute regulations following the Procedure for Procurement Planning (SAI/QMS/OP/030) and the Procedure for Procurement (SAI/QMS/OP/031).
Criteria shall be established to procure goods, services, and works from suppliers who have been evaluated and selected based on their ability to meet the Institute requirements.
Records of the evaluation process shall be maintained.
Purchasing information shall give adequate specifications of the product to be purchased. Further, the procurement department shall ensure the supplier is provided with adequate specifications for the product.
Verification of Purchased Product
The purchased products shall be verified on receipt to ensure they meet the specifications required. Where there is a need for SAI or its customer to perform verification at the supplier’s premises, SAI shall state the intended verification arrangements and method of product release.
Records shall be maintained on verification and supplier assessments.
Production and Service Provision
Control of Production and Service Provision
The Institute shall provide services and development of products under controlled conditions as per the processes in QMS which shall include:
- Availability of information describing the characteristics of the product;
- Availability of work instructions, as necessary;
- Use of suitable equipment;
- Availability and use of monitoring and measuring equipment;
- Implementation of monitoring and measurement; and
- Implementation of product release, delivery, and post-delivery activities.
Validation of Process for Production and Service Provision
The Institute shall validate any process for production and service provision where the resulting output cannot be verified by subsequent monitoring or measurement and where, as a consequence, deficiencies become apparent only after the product is in use or the service has been delivered.
Validation shall demonstrate the ability of these processes to achieve planned results.
The Institute shall establish arrangements for these processes including, as applicable:
- Defined criteria for review and approval of the processes;
- Approval of equipment and qualification of personnel;
- Use of specific methods and procedures;
- Requirements for records as per the clause Control of Records;
Identification and Traceability
For traceability, SAI shall control and maintain records with unique identifications. The same shall apply during product realization.
The Institute shall take the utmost care of customer property under its control or under its use.
The Institute shall identify, verify, safeguard and protect customer property from any damages or losses. If any customer property is lost, damaged or otherwise found to be unsuitable for use, the Institute shall report this to the customer and maintain records.
Preservation of Product
To ensure conformity to requirements, the Institute shall preserve the product during internal processing and delivery.
Control of Monitoring and Measuring Equipment
The Institute shall determine the monitoring and measurement to be undertaken, and the monitoring and measuring equipment needed, to provide evidence of conformity of product.
Where necessary to ensure valid results, measuring equipment shall:
- Be calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards traceable to international or national measurement standards; where no such standards exist, the basis used for calibration or verification shall be recorded;
- Be adjusted or re-adjusted as necessary;
- Have identification in order to determine its calibration status;
- Be safeguarded from adjustments that would invalidate the measurement result;
- Be protected from damage and deterioration during handling, maintenance and storage.
When the equipment is found not to conform to requirements, the Institute shall assess and record the validity of the previous measuring results. The Institute shall take appropriate action on the equipment and any product affected. Records of the results of calibration and verification shall be maintained.
Measurement, Analysis and Improvement
The Sustainable Agriculture Institute shall plan and implement the monitoring, measurement, analysis and improvement processes needed to demonstrate the conformity of the product requirements, ensure conformity of the QMS and continually improve the effectiveness of the QMS.
Monitoring and Measurement
To determine whether customer requirements have been met, the Institute shall monitor information relating to customer perception through course/lecturer evaluations, satisfaction survey, and feedback forms. The Institute shall review the findings and determine the appropriate action for improvement of customer satisfaction.
The Institute shall conduct internal audits at planned intervals to determine conformity to planned arrangements, requirements of International Standard and QMS requirements as established. The audit shall identify the effectiveness of the QMS in order to identify opportunities for improvement. A documented procedure of Internal Audit (SAI/QMS/MP/003) shall guide the process.
The process owner responsible for the area being audited shall ensure that any necessary corrections and corrective actions are taken without undue delay to eliminate detected or potential nonconformities and their causes. Records of audits and their results shall be maintained. Follow-up activities shall include the verification of the actions taken and reporting of the verification results.
Records of audits and their results shall be maintained.
Monitoring and Measurement of Processes
The Institute shall define effective methods for monitoring and measuring the effectiveness of QMS processes. The monitoring and measurement of processes shall be done through process owners or by task teams appointed for such purposes. Staff effectiveness shall be measured through performance appraisals as documented in the Procedure of Performance Contracting management (SAI/QMS/0P/065). Conformity to the QMS shall be monitored through Internal QMS audits (SAI/QMS/MP/003).
The Institute shall implement corrections and corrective actions when planned results are not achieved.
Monitoring and Measurement of Product
The Institute shall monitor and measure the characteristics of the product to verify it meets its requirements. To maintain conformity with the accepted criteria, the product monitoring and measurement shall be carried out at appropriate stages of the product realization process, in accordance to planned arrangements. The Institute shall ensure that the product and its delivery to the customer may not proceed until the planned arrangements have been satisfactorily completed, unless otherwise authorized by a relevant authority and, where applicable, by the customer.
Records to indicate the person(s) authorizing the release of the product for delivery to the customer shall be maintained.
Control of Non-conforming Product
The Institute shall ensure that any product which does not conform to product requirements is identified and controlled to prevent the unintended use or delivery. Control of non-conforming product shall be as per documented by the Procedure of Control of Non-conforming Product (SAI/QMS/MP/004).
Analysis of Data
The Institute shall determine, collect and analyze appropriate data to demonstrate the suitability and effectiveness of the QMS, and evaluate where continual improvement of the effectiveness of the QMS can be made. This shall include data generated as a result of monitoring and measurement, from any relevant sources.
The analysis of data shall provide information relating to:
- Customer satisfaction;
- Conformity to product requirements;
- Characteristics and trends of processes and products, which include preventive actions;
The Sustainable Agriculture Institute shall continually improve the effectiveness of the QMS through the use of the quality policy, quality objectives, audit results, analysis data, corrective and preventive actions as well as management reviews.
The Institute shall take action to eliminate the cause of nonconformities in order to prevent recurrence. Corrective actions shall be appropriate to the effects of the nonconformities encountered.
A documented procedure for Control of Non-conforming Products (SAI/QMS/MP/005) has been established to guide in the review, cause, prevention and corrective action of non-conformities.
The Institute shall determine actions needed to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventive action shall be appropriate to the effects of the potential problems. A documented procedure for control of Preventive Action (SAI/QMS/MP/006) has been established to guide in the implementation of preventive actions.
- List of QMS Procedures
- QMS Processes Interaction Matrix at SAI
- List of Outsourced Services
List of QMS Procedures
|SAI/QMS/MP/001||Procedure for Control of Documents||CORPORATE|
|SAI/QMS/MP/002||Procedure for Control of Records||CORPORATE|
|SAI/QMS/MP/003||Procedure for Internal Quality Audits||CORPORATE|
|SAI/QMS/MP/004||Procedure for Control of Non‐Conforming Products||CORPORATE|
|SAI/QMS/MP/005||Procedure for Corrective Action||CORPORATE|
|SAI/QMS/MP/006||Procedure for Preventive Action||CORPORATE|
|SAI/QMS/OP/001||Procedure for Curriculum Development /Review||ACADEMIC|
|SAI/QMS/OP/002||Procedure for Teaching||ACADEMIC|
|SAI/QMS/OP/003||Procedure for Examination||ACADEMIC|
|SAI/QMS/OP/004||Procedure for Research||ACADEMIC|
|SAI/QMS/OP/005||Procedure for Consultancy||ACADEMIC|
|SAI/QMS/OP/006||Procedure for Outreach||ACADEMIC|
|SAI/QMS/OP/007||Procedure for Conducting Practicals||ACADEMIC|
|SAI/QMS/OP/008||Procedure for Undergraduate Admissions||ACADEMIC|
|SAI/QMS/OP/009||Procedure for Inter-School Transfer||ACADEMIC|
|SAI/QMS/OP/010||Procedure for Student Counselling Services||ACADEMIC|
|SAI/QMS/OP/011||Procedure for Appointment of Wardens||ACADEMIC|
|SAI/QMS/OP/012||Procedure for Student Disciplinary||ACADEMIC|
|SAI/QMS/OP/013||Procedure for Library Services||ACADEMIC|
|SAI/QMS/OP/014||Procedure for Students Elections||ACADEMIC|
|SAI/QMS/OP/015||Procedure for Games & Sports||ACADEMIC|
|SAI/QMS/OP/016||Procedure for Postgraduate Admissions||ACADEMIC|
|SAI/QMS/OP/017||Procedure for Thesis Research||ACADEMIC|
|SAI/QMS/OP/018||Procedure for Recruitment/Deployment||HUMAN RESOURCES|
|SAI/QMS/OP/019||Procedure for Performance Appraisal||HUMAN RESOURCES|
|SAI/QMS/OP/020||Procedure for Industrial Attachment||HUMAN RESOURCES|
|SAI/QMS/OP/021||Procedure for Staff Welfare||HUMAN RESOURCES|
|SAI/QMS/OP/022||Procedure for Promotion||HUMAN RESOURCES|
|SAI/QMS/OP/023||Procedure for Staff Training and Development||HUMAN RESOURCES|
|SAI/QMS/OP/024||Procedure for Staff Disciplinary||HUMAN RESOURCES|
|SAI/QMS/OP/025||Procedure for Separation/Exit||HUMAN RESOURCES|
|SAI/QMS/OP/026||Procedure for Payment||FINANCE|
|SAI/QMS/OP/027||Procedure for Asset Management||FINANCE|
|SAI/QMS/OP/028||Procedure for Revenue Collection||FINANCE|
|SAI/QMS/OP/029||Procedure for Budgeting||FINANCE|
|SAI/QMS/OP/030||Procedure for Procurement Planning||PROCUREMENT|
|SAI/QMS/OP/031||Procedure for Procurement||PROCUREMENT|
|SAI/QMS/OP/032||Procedure for Stores||PROCUREMENT|
QMS Processes Interaction Matrix at EEI
List of Outsourced Services
|Repair & Maintenance
|SAI/QMS/OP/067||Procedure for Equipment Maintenance
|Legal Services||SAI/QMS/OP/073||Procedure for Dealing with External Lawyers|
|Advertisement||SAI/QMS/OP/061||Procedure for Advertisement|
|Medical Services||SAI/QMS/OP/057||Procedure for Medical Services|