SAI-QMS-MP-005

Corrective Action

Authorization Code: SAI/ QMS/MP/005
Title: PROCEDURE FOR CORRECTIVE ACTION
Area: CORPORATE
Version No.: 01
Revision No. : 00
Created by: MANAGEMENT REPRESENTATIVE
Approved by: CHANCELLOR
Date of version: 1st MAY 2015
Signature:

Distribution List

Distribution list Copy No. Distributed to Date Signature Returned
Date Signature

Change History

Date Version Created by Description of change
       
       
       
       

Table of Contents

  1. PURPOSE
  2. SCOPE
  3. REFERENCES
  4. ABBREVIATIONS / DEFINITIONS
  5. RESPONSIBILITIES
  6. METHOD
  7. APPENDICES


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1.0 PURPOSE

 

To describe all activities related to the initiation, implementation and keeping of records of corrections.


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2.0 SCOPE

This procedure is applied to all potential and incurred non-conformities related to product, process and the Quality Management System.

Users of this document are all persons responsible for processes in SAI.


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3.0 REFERENCES

3.1 ISO 9001:2008 – Quality Management Systems Requirements

3.2 EEI Quality Manual

3.3 Internal Audit Procedure


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4.0 ABBREVIATIONS / DEFINITIONS

All terms used and/or referred to in this procedure are described in the SEI Statutes, SAI

Quality Manual and ISO 9001:2008, IWA 2, Quality Management Systems, as pertaining to Higher Education Requirements.

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5.0 PRINCIPAL RESPONSIBILITY

The principal responsibility of this procedure lies with the management representative herein after referred to as MR.


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6.0 METHOD

6.1 Identification of causes of non-conformity

6.1.1

Complainant channels complaints through reports, suggestion boxes, letters & surveys.

6.1.2

The MR shall receive these complaints; feedback and customers complaints mentioned above.

6.1.3

The MR shall issue guidelines on review of non-conformities including customer complaints.

6.1.3

The MR shall upon receipt of information on non-conformity establish the accuracy and authenticity of the information and its source.

6.1.4

Once the information is determined to be authentic and accurate, the MR shall identify causes of non-conformities.

6.1.5

The MR shall list the causes in order of importance or effects to the Institute.

6.2 Elimination of causes of non-conformity

6.2.1

The MR shall in accordance with quality procedures, rules, regulations and legislation governing non-conformities evaluate the need for action

6.2.2

The MR orders an audit to be done

6.2.3

The audit shall be performed by an Authorized Third Party and a written report with corrective actions shall be provided.

 

6.3 Corrective action

6.3.1

The MR shall determine and implement the action needed.

6.3.2

The process owner shall maintain records of action taken for use in future.

6.3.3

The MR shall review the effectiveness of the corrective action taken to ensure that the non-conformity does not recur.

 

6.4 Implementation of corrective actions

A corrective action shall be implemented in the following way:

Step Person responsible for implementation
 

1. Identifying and reviewing non-conformity

 

 

Anyone with a role in the QMS

 

2. Defining the scope of non-conformity by identifying all processes and products affected by non-conformity

 

 

Process owner together with Management Representative

 

3. Containment actions that immediately correct non-conformity or prevent recurrence

 

 

Person responsible for process in which non-conformity was discovered

 

4. Identifying cause of non-conformity

 

 

Person responsible for resolving non-conformity

 

5. Deciding if it is needed to initiate corrective action depending on complexity of non-conformity

 

 

Person responsible for resolving non-conformity

 

6. Planning corrective action

 

 

Person responsible for the area/process where the non-conformity has been identified

 

7. Implementing corrective action

 

 

Person responsible for the area/process where the non-conformity has been identified

8. Reviewing whether the action taken resulted in the elimination of causes of non-conformity  

Person responsible for the area where the non-conformity has been identified

 

Each of the above steps shall be recorded in the form for corrective or preventive actions.

 

Record Name Code  

Responsibility

Retention Time Location Responsibility
Corrective/Preventive Action Request SAI/QMS/MP/005

 

2 years

 

Chancellor’s Office

 

MR

 


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7.0 APPENDICES

Appendix 1 – Corrective Action Request

Corrective Action Request

Reason for initiation of Corrective Action:
Description of non-conformity:
Process in which non-conformity was discovered: Person who spotted non-conformity:
Process in which non-conformity occurred: Is non-conformity repeated?
Team for analyzing non-conformities and enforcing action: Enforcing deadline: Responsible for enforcing action: Action ordered by
1.[name], team leader
2.[name], team member
3. [name], team member
Cause of non-conformity:
Non-conformity analysis:
No influence on:

a) Institution performance

b) Products, processes and QMS

c) Customer’s satisfaction

Corrective actions:
Corrective action affects other parts of system:
Report about implemented actions: Report date: Reported by:
Objective evidences of implemented action:
Verification of implemented actions for effectiveness Date Responsible person:
        Cause of non-conformity completely removed

Cause of non-conformity partially removed

Cause of non-conformity not removed; the new order is issued

 

_________________________

[signature]

[name]

[job title]