Sustainable Agriculture Institute
SAI-QMS-MP-005
Corrective Action
| Authorization Code: | SAI/ QMS/MP/005 |
| Title: | PROCEDURE FOR CORRECTIVE ACTION |
| Area: | CORPORATE |
| Version No.: | 01 |
| Revision No. : | 00 |
| Created by: | MANAGEMENT REPRESENTATIVE |
| Approved by: | CHANCELLOR |
| Date of version: | 1st MAY 2015 |
| Signature: | |
Distribution List
| Distribution list Copy No. | Distributed to | Date | Signature | Returned | |
| Date | Signature | ||||
Change History
| Date | Version | Created by | Description of change |
Table of Contents
1.0 PURPOSE
To describe all activities related to the initiation, implementation and keeping of records of corrections.
2.0 SCOPE
This procedure is applied to all potential and incurred non-conformities related to product, process and the Quality Management System.
Users of this document are all persons responsible for processes in SAI.
3.0 REFERENCES
3.1 ISO 9001:2008 – Quality Management Systems Requirements
3.2 EEI Quality Manual
3.3 Internal Audit Procedure
4.0 ABBREVIATIONS / DEFINITIONS
All terms used and/or referred to in this procedure are described in the SEI Statutes, SAI
Quality Manual and ISO 9001:2008, IWA 2, Quality Management Systems, as pertaining to Higher Education Requirements.
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5.0 PRINCIPAL RESPONSIBILITY
The principal responsibility of this procedure lies with the management representative herein after referred to as MR.
6.0 METHOD
6.1 Identification of causes of non-conformity
6.1.1
Complainant channels complaints through reports, suggestion boxes, letters & surveys.
6.1.2
The MR shall receive these complaints; feedback and customers complaints mentioned above.
6.1.3
The MR shall issue guidelines on review of non-conformities including customer complaints.
6.1.3
The MR shall upon receipt of information on non-conformity establish the accuracy and authenticity of the information and its source.
6.1.4
Once the information is determined to be authentic and accurate, the MR shall identify causes of non-conformities.
6.1.5
The MR shall list the causes in order of importance or effects to the Institute.
6.2 Elimination of causes of non-conformity
6.2.1
The MR shall in accordance with quality procedures, rules, regulations and legislation governing non-conformities evaluate the need for action
6.2.2
The MR orders an audit to be done
6.2.3
The audit shall be performed by an Authorized Third Party and a written report with corrective actions shall be provided.
6.3 Corrective action
6.3.1
The MR shall determine and implement the action needed.
6.3.2
The process owner shall maintain records of action taken for use in future.
6.3.3
The MR shall review the effectiveness of the corrective action taken to ensure that the non-conformity does not recur.
6.4 Implementation of corrective actions
A corrective action shall be implemented in the following way:
| Step | Person responsible for implementation |
|
1. Identifying and reviewing non-conformity
|
Anyone with a role in the QMS |
|
2. Defining the scope of non-conformity by identifying all processes and products affected by non-conformity
|
Process owner together with Management Representative |
|
3. Containment actions that immediately correct non-conformity or prevent recurrence
|
Person responsible for process in which non-conformity was discovered |
|
4. Identifying cause of non-conformity
|
Person responsible for resolving non-conformity |
|
5. Deciding if it is needed to initiate corrective action depending on complexity of non-conformity
|
Person responsible for resolving non-conformity |
|
6. Planning corrective action
|
Person responsible for the area/process where the non-conformity has been identified |
|
7. Implementing corrective action
|
Person responsible for the area/process where the non-conformity has been identified |
| 8. Reviewing whether the action taken resulted in the elimination of causes of non-conformity |
Person responsible for the area where the non-conformity has been identified |
Each of the above steps shall be recorded in the form for corrective or preventive actions.
| Record Name | Code |
Responsibility |
||
| Retention Time | Location | Responsibility | ||
| Corrective/Preventive Action Request |
SAI/QMS/MP/005
|
2 years
|
Chancellor’s Office
|
MR |
7.0 APPENDICES
Appendix 1 – Corrective Action Request
Corrective Action Request
| Reason for initiation of Corrective Action: | |||||
| Description of non-conformity: | |||||
| Process in which non-conformity was discovered: | Person who spotted non-conformity: | ||||
| Process in which non-conformity occurred: | Is non-conformity repeated? | ||||
| Team for analyzing non-conformities and enforcing action: | Enforcing deadline: | Responsible for enforcing action: | Action ordered by | ||
| 1.[name], team leader | |||||
| 2.[name], team member | |||||
| 3. [name], team member | |||||
| Cause of non-conformity: | |||||
| Non-conformity analysis: | |||||
|
No influence on: a) Institution performance b) Products, processes and QMS c) Customer’s satisfaction |
|||||
| Corrective actions: | |||||
| Corrective action affects other parts of system: | |||||
| Report about implemented actions: | Report date: | Reported by: | |||
| Objective evidences of implemented action: | |||||
| Verification of implemented actions for effectiveness | Date | Responsible person: | |||
|
Cause of non-conformity completely removed Cause of non-conformity partially removed Cause of non-conformity not removed; the new order is issued |
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[signature]
[name]
[job title]